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08-07-2009, 03:31 AM
Comm100 Network Corporation (http://www.comm100.com/), the provider of open source and free hosted customer support software (http://workstations.digitalmedianet.com/articles/viewarticle.jsp?id=814695##), today announced the launch of its first free hosted online chat (http://workstations.digitalmedianet.com/articles/viewarticle.jsp?id=814695##)solution, Comm100 Live Chat (http://www.comm100.com/livechat). Comm100 infrastructure provides 24 by 7 access to industry leading technology and infrastructure from Bell, HP, Cisco and Microsoft (http://workstations.digitalmedianet.com/articles/viewarticle.jsp?id=814695##) to deliver maximum security, redundancy and performance capability, with a skilled Comm100 team to manage it all.
Comm100 Live Chat (http://workstations.digitalmedianet.com/articles/viewarticle.jsp?id=814695##)is designed to help customer support and sales representatives chat with website visitors in real time so that customers receive responses to their questions instantly. It is the first application in a series of integrated online customer support solutions, followed by a forum, newsletter, knowledge base, email (http://workstations.digitalmedianet.com/articles/viewarticle.jsp?id=814695##) case management and ticketing system.
With easy set-up and zero management, Comm100 Live Chat incorporates access to offline messages and navigation (http://workstations.digitalmedianet.com/articles/viewarticle.jsp?id=814695##) history giving businesses a 360 degree view of website visitors. Comm100 Live Chat gives sales teams critical information to decide which visitors to send chat invitations to. Sales teams have the opportunity to close more sales and increase order size using information about how many times a visitor has been to the site, when the visitor came to the site and which page was visited. Customer support teams can get customers' questions answered instantly, bringing service to a new level and resulting in better customer satisfaction and loyalty.
To use Comm100 Live Chat, apply for an account, get automatically generated code and paste it into company web pages (http://workstations.digitalmedianet.com/articles/viewarticle.jsp?id=814695##) and live chat is ready for use.
Comm100 Live Chat is provided as a free hosted application with unlimited operator numbers and unlimited features. More information about Comm100 Live Chat can be found at http://www.comm100.com/livechat/ (http://www.comm100.com/livechat/).
Source:www.comm100.com
Comm100 Live Chat (http://workstations.digitalmedianet.com/articles/viewarticle.jsp?id=814695##)is designed to help customer support and sales representatives chat with website visitors in real time so that customers receive responses to their questions instantly. It is the first application in a series of integrated online customer support solutions, followed by a forum, newsletter, knowledge base, email (http://workstations.digitalmedianet.com/articles/viewarticle.jsp?id=814695##) case management and ticketing system.
With easy set-up and zero management, Comm100 Live Chat incorporates access to offline messages and navigation (http://workstations.digitalmedianet.com/articles/viewarticle.jsp?id=814695##) history giving businesses a 360 degree view of website visitors. Comm100 Live Chat gives sales teams critical information to decide which visitors to send chat invitations to. Sales teams have the opportunity to close more sales and increase order size using information about how many times a visitor has been to the site, when the visitor came to the site and which page was visited. Customer support teams can get customers' questions answered instantly, bringing service to a new level and resulting in better customer satisfaction and loyalty.
To use Comm100 Live Chat, apply for an account, get automatically generated code and paste it into company web pages (http://workstations.digitalmedianet.com/articles/viewarticle.jsp?id=814695##) and live chat is ready for use.
Comm100 Live Chat is provided as a free hosted application with unlimited operator numbers and unlimited features. More information about Comm100 Live Chat can be found at http://www.comm100.com/livechat/ (http://www.comm100.com/livechat/).
Source:www.comm100.com